Our unique service structure also allows us to operate at a higher level than many of our peers and provide an optimal level of service that is unmatched in the industry. While ATM availability is an adequate benchmark, we believe it isn’t doing enough to ensure a positive customer experience for our partners and their customers. ATM availability is only a part of our service commitment to our customers. In talking to our partners and industry experts we have found that receipt issues and cash outages are major pain points for customers.
We have created a ZERO | hassle experience, aiming to ensure that cash and receipts are available on every visit. We monitor our ATMs 24 hours a day for service issues, check cash levels every morning, and receipt paper levels on each visit. To achieve our ZERO | hassle experience we do not load our ATMs on a schedule, but as needed to avoid cash out situations.
We provide 1st and 2nd line maintenance from 6:00 am to 9:00 pm seven days per week, 365 days per year. We use remote managing software and have great working relationships with our merchant partners to address minor issues as they occur saving hours over a typical service call to ensure our ATMs are available when your customers need them.
