Our ATM, Your Brand

Our goal is to provide a consistent experience for our bank partner customers, using consistent signage, screens, and marketing to deliver the same exceptional experience customers have grown to expect when they visit our bank partner locations.

Due to our unique operating structure, ATM Bancorp can operate our fleet of ATMs at a much lower cost than most banks, credit unions, and many of our peers. We believe in partnerships and to demonstrate our commitment to our partners we pass on these savings to our branding partners. We want to be your partner, not collect a check every month.

Introduce customers to the breadth of your services and keep them up to date on new features of your existing services. Use machine wraps, brochure racks, and Ad screens to deliver high quality point of contact promotional messages and materials.

For those sites that you simply need to place, which don’t meet our typical branding standards. ATMB will charge a low monthly fee to operate the ATM. This option is great for workplace locations, office buildings, business partner locations, and low volume branch locations or terminals which you want to be Surcharge Free.

Convenient locations and exceptional service are important when selecting an ATM partner, but at ATMB we also realize how important condition, security and compliance is for our partner banks and have developed a proactive survey program designed to identify issues before they become a problem. We check ATM condition, lighting, cleanliness, and for skimming devices on each visit, and all regulatory and ADA compliance related items monthly. All our surveys are performed using Veri[SNAP] from ATM Business Solutions and all data and photos are uploaded to our online database for access 24/7/365.

Our unique service structure also allows us to operate at a higher level than many of our peers and provide an optimal level of service that is unmatched in the industry. While ATM availability is an adequate benchmark, we believe it isn’t doing enough to ensure a positive customer experience for our partners and their customers.

ATM availability is only a part of our service commitment to our customers. In talking to our partners and industry experts we have found that receipt issues and cash outages are major pain points for customers. At ATMB we have created a ZERO | hassle experience, aiming to ensure that cash and receipts are available on every visit. We monitor our ATMs 24 hours a day for service issues, monitor cash levels and receipt paper levels on each visit. To achieve our ZERO | hassle experience we do not load our ATMs on a schedule, but as needed to avoid cash out situations. We provide 1st and 2nd line maintenance from 6:00 am to 9:00 pm seven days per week, 365 days per year. We use remote managing software and have great working relationships with our merchant partners to address minor issues as they occur saving hours over a typical service call to ensure our ATMs are available when your customers need them.